Article 1: Purpose

These terms and conditions apply to all orders placed on the Raven website for custom-made products.

Article 2: Products

The products sold on Raven are custom-made clothing and accessories, handcrafted for each order. Each item is unique and individually crafted. And each design is unique and individual, unless mentionned otherwise.

Article 3: Prices

Prices displayed on the website are in euros (€), including all applicable taxes (VAT). Raven reserves the right to modify prices at any time, but the price applied will be the one in effect at the time of order.

Article 4: Payment

Payments are secure and can be made by credit card (Visa, MasterCard), PayPal, Apple Pay, and other payment methods indicated on the website. Full payment is required at the time of order.

Article 5: Shipping

Since products are custom-made, shipping times may vary. Once the order is ready and dispatched, delivery is estimated to take 3 to 5 business days.
Delivery is made to the address provided by the customer when placing the order.

Article 6: Returns and Refunds

Due to the unique and custom-made nature of the products, Raven does not accept returns, except in the following cases:

• Package damaged during shipping.
• Defective or damaged product.
• Error in the product or customization made by Raven.

In such cases, the customer must contact Raven via email at contact@raven-customs.com within 14 days of receiving the package. The customer should provide a detailed description of the issue along with photographic evidence (clear images of the damaged or incorrect item).

Once the issue is validated, Raven will offer one of the following solutions, depending on the situation:

• A replacement of the same product, made again for you especially (subject to availability),
• A repair (if applicable),

The customer will be informed of the next steps, which may include returning the product. If a return is required:

• Raven will provide a prepaid return shipping label (in cases where the fault lies with Raven).
• The product must be unused and in its original condition, except for the specific defect or damage reported.

Article 7: Personal Data Protection

The personal data collected when placing an order is necessary for processing and delivering the order. Raven commits to not sharing this data with third parties. In accordance with data protection regulations, you have the right to access, modify, and delete your personal data.

Article 8: Cookies

The Raven website uses cookies to enhance the user experience. You can disable cookies by adjusting your browser settings.

Article 9: Governing Law

These terms and conditions are governed by French law. In the event of a dispute, the parties will attempt to resolve the issue amicably. If this is not possible, the dispute will be brought before the competent courts.